The Municipality of Marmora and Lake
invites applications for the position of:
Service Representative and Reception (12-month contract, full-time)
POSITION SUMMARY
The Municipality is seeking a dependable and detail-oriented person with great customer service and social skills to join our Administration and Finance Department as a Service Representative and Receptionist on a 12-month contract.
Reporting directly to the Treasurer, this person will be the first point of contact for customers visiting our Town Hall. They will represent the Municipality by providing excellent customer-centric service, including answering questions about Municipal programs and services, processing payments, relaying questions, concerns and requests for service to the appropriate departments, answering the phone, and more. From time to time, they may also support other internal departments.
QUALIFICATIONS AND REQUIREMENTS
A secondary school diploma
Minimum two years of related experience working in a reception or administrative role. (Municipal experience is ideal but not required.)
Strong written and verbal communication skills and excellent customer service skills
Familiarity with municipal software is an asset
DUTIES AND RESPONSIBLITIES
Front counter and reception services. Greeting and assisting visitors at the municipal office in a professional, respectful, and accessible manner.
Providing the public with information about municipal programs and services, including applications, permits, licences, tax and utility billing inquiries, cemetery services, building or planning inquiries, and recreation programs.
Handling cash, processing payments and issuing receipts, including payments for property taxes, water and wastewater accounts, permits, licences, recreation registrations, cemetery services, invoices, and other municipal fees.
Administrative support, including processing registrations, applications, facility bookings, and public notices.
Providing administrative support to Finance, Clerk, Transportation, Building, Planning, Fire, Recreation, and other municipal departments as required.
Maintaining accurate records and handing personal, financial, and municipal information in confidence.
COMPENSATION AND BENEFITS
The Municipality offers a competitive salary based on education, experience, and qualifications. The annual salary ranges from $50,815 to $60,4934 (Class 6).
OMERS pension plan
Supportive work environment with a focus on work-life balance
Note: This posting is for an upcoming vacancy, and the full job description is available here. The Municipality does not currently use AI tools in the screening or assessment of candidates for this role.
How to Apply:
Qualified candidates are invited to submit a cover letter and resume outlining their experience and qualifications. Applications should be submitted to:
Municipality of Marmora and Lake
Attention: Nancy Sinclair, Treasurer/Acting CAO
PO Box 459, 12 Bursthall Street
Marmora, ON K0K 2M0
Email: treasurer@marmoraandlake.ca Fax: (613) 472-5330
Although we appreciate all applicant submissions, only those selected for an interview will be contacted.
The Municipality of Marmora and Lake is committed to providing accommodation in accordance with the Ontario Human Rights Code. Accommodations are available upon request throughout the recruitment process. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.
The Municipality is also committed to providing accommodation throughout the recruitment, selection, and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to make their needs known in advance.
